Exception HandlingBecause people are not perfect
With all payments there is the possibility of exceptions occurring, usually as a result of incorrect or invalid banking or reference details. Resolving these matters can be time consuming as there are a number of parties involved.
At the NPDA we do everything we can to resolve these issues in order to take the burden from the debt counsellor.
We first consult with the credit providers in an effort to resolve exceptions, with a high level of success and only if there is no alternative do we request the intervention of the debt counsellor, leaving the debt counsellors free to focus on what they do best – servicing their consumers.
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